Our client is a leader in managing commercial and residential properties throughout the Northern Virginia region. They have over 28 properties with a mission to provide exceptional service to their residents, commercial tenants, and support the local communities. They operate with a long-term focus through consistent improvements, which extends to their employees. They offer an enjoyable, challenging atmosphere that emphasizes training and continued education with opportunities for personal growth and development.
The ideal MHP Property Manager is an expert at multi-tasking, facilitating a positive experience and exceptional customer service for the residents and associates. This position ensures that the owner’s interests are managed according to policies and procedures. The MHP Property Manager is expected to maintain each property’s curb appeal, condition of the mobile home lots, common areas and services.
Responsibilities
- Ensure that all staff job responsibilities are completed professionally and in compliance with policy, Federal and State Laws.
- Recruit, interview, and hire administrative, leasing and maintenance personnel.
- Prepare and deliver timely performance (positive and corrective) feedback and annual reviews.
- Prepare monthly work schedules for administrative, leasing, and maintenance associates with consideration of vacation/leave requests, meetings, and reporting deadlines.
- Ensure attendance at quarterly safety meetings and adherence to policy.
- Conduct daily meetings with the Maintenance Supervisor.
- Conduct weekly/monthly team meetings.
- Daily inspect property to ensure all aspects of property and curb appeal meet company standards.
- Manage resident relations/retention by assisting residents with their concerns in a timely manner, implementing initiated programs, coordinating community resident retention events and communicating community and maintenance events.
- Prepare and/or approve all daily, weekly, and monthly reports to be submitted in a timely manner to the appropriate personnel in the main office (examples include but are not limited to dailies, market survey, weekly activity reports, renewal statistic reports, time sheet and commission reports, variance reports, service request reports).
- Assist with providing information to prepare the annual budget and provide recommendations to maximize property performance for upcoming and future years.
- Manage revenue and expenses per approved budgets.
- Prepare, submit for approval, and complete all purchase orders.
- Manage, document, and communicate any potential liability situations regarding resident/personnel problems, asset hazards and community/neighborhood occurrences.
- Report all injuries/incidents to risk management and VP of Residential Property Management.
- Manage property key control according to policy.
- Monitor security cameras daily.
- Represent company dispute Court Cases, Trial, and Eviction.
- Resolve tenant complaints, enforcing rules of occupancy, doing weekly in-home and outside inspection.
- Interact directly with prospective and current residents to achieve the highest possible occupancy.
- Recommend capital improvements and other necessary repairs, contacting vendors as needed.
- Review and present requests from residents to add accessory structures to VP of Residential Property Management. If structures are approved, ensure that residents get proper permits for accessory structures and keep them on file.
- Required to complete and successfully pass the Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.
Qualifications
- Bilingual Spanish speaking required.
- High school diploma is required. Bachelor’s degree is preferred.
- At least three years of experience in property management is required.
- Two years of direct management experience is preferred.
- Knowledge of resident rental lifecycle activities is required.
- Knowledge of Microsoft Office (Teams, Outlook, Excel, Word, Publisher).
- Prior experience in Yardi Voyager or another equivalent system is preferred.
Skills And Requirements
- Excellent customer service and interpersonal skills with the ability to relate to others.
- Ability to lead and motivate a team.
- Excellent interpersonal skills to communicate with all levels of management effectively and sensitively.
- Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
- Ability to relay technical concerns with adequate detail, quickly and accurately.
- Capability to read, write, comprehend, and converse in English.
- Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
- Strong organizational and time-management skills.
- Ability to cope with and defuse situations involving angry or difficult people.
- Must maintain a valid driver’s license, clean driving record and current auto insurance.
- Must comply with all safety requirements.
- Sensitivity to confidential matters is required.
- Required to complete and successfully pass the Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.
“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”
