Since 1980, Temporary Solutions has been a preferred partner for Staffing in Recruiting to our clients in the Northern VA area.  We support a diverse range of industries, including higher education, State, City and Local Government entities, non-profit and commercial organizations and Fortune 500 companies.  We have many administrative, customer service and HR opportunities open each day: Temporary, Temporary to Hire, Direct Hire and project based

Let us put your unique skillset to work. Our recruiters are ready to work with you to find your next opportunity. Get started with submitting your resume and we’ll be in touch!  Pay Rate is $17 per hour.

JOB DUTIES AND RESPONSIBILITIES for Customer Service Representative:

• Provide exceptional customer service to clients via phone, email, and chat.
• Assist customers with inquiries, concerns, and complaints in a professional and timely manner.
• Resolve customer issues by investigating problems, analyzing information, and providing appropriate solutions.
• Upsell products or services to customers when applicable.
• Maintain accurate and detailed customer records.
• Follow up with customers to ensure their satisfaction with the resolution of their inquiries.

EDUCATION AND/OR REQUIREMENT for Customer Service Representative:

• High school diploma or equivalent.
• Previous experience in customer service in an office environment is preferred.
• Excellent communication skills, both verbal and written.
• Strong phone etiquette and active listening skills.
• Proficient in using customer service software and systems.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and handle high call volumes.