Employment Enterprises, Inc. is working with one of Northern Virginia’s top providers in the fleet industry. We are searching for a Client Service Specialist. You will be responsible for accurate licensing and titling in conjunction with vehicle deliveries and customer requests. This position is in Gainesville Virginia with an hourly pay rate of $18.00-$20.00.
Client Service Specialist Responsibilities:
Monitor and manage team dashboard and views to complete tasks and keep orders moving.
Manage orders to completion for an assigned portfolio of clients, participating in all order phases to ensure customer satisfaction.
Use sound judgement to resolve issues, reduce delays and enhance the customer experience.
Organize your daily activities to ensure clients’ needs are acted upon through closure using provided tools.
Respond to emails promptly and courteously, within the industry standard of 4 hours.
Provide exceptional customer service by developing professional working relationships with clients, field offices, co-workers and vendors and following all standard processes to completion.
Develop an understanding of the transportation industry as it pertains to our clients.
Accurately complete all assignments that management deems necessary to advance the Company’s daily business needs and operations.
Client Service Specialist Qualifications:
2 years post High School education or 4 years equivalent work experience.
2 years in financial services or taxation preferred, 2 years Customer Service experience.
Attributes: Strong interpersonal skills.
Analytical and problem-solving skills.
Attention to detail and high level of accuracy.
Listening skills.
Proficiency in verbal and written communication.
What we offer:
401K retirement plan
Medical and dental benefits for qualifying professionals
Flex spending account
Credit Union Membership
Voluntary Supplemental Insurance.
“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”
