Human Resources Help Desk Associate
Professional - Non IT
Remote Contract Sep 27, 2022

Employment Enterprises, Inc. is supporting a financial enterprise that has a special mission to make housing accessible and affordable for Americans across the country.  We’re seeking a motivated and intellectually driven Human Resources Help Desk Associate to join. You will be managing phone calls, questions, and more.

Human Resources Help Desk Associate Responsibilities:

  • Answer employee and manager questions via phone or online in a clear, concise, and timely manner
  • Log all inquiries in the service center tracking tool
  • Ask appropriate probing questions to ensure we have all the information necessary to solve the problem/issue
  • Use judgement to determine the best course of action for an inquiry (escalations vs direct response)
  • When answers are not easily available, research the issue to be able to either provide the necessary information to the customer or escalate the question to the appropriate specialist
  • Follow up with HR specialists on issues that have been escalated to ensure they are closed out in a timely manner and customer is satisfied
  • Exercise good judgment and discretion when accessing highly confidential data
  • Ability to develop partnerships inside and outside of Human Resources

Human Resources Help Desk Associate Qualifications:

  • 0 to 2 years of related work experience in customer service or help desk
  • Must be available to answer calls during core business hours

What we offer:

  • 401(k) retirement plan
  • Medical and dental benefits for qualifying professionals
  • Flex spending account
  • Credit Union Membership
  • Voluntary Supplemental Insurance

“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”