Lead Management Services Coordinator
Professional - Non IT
Addison TX Contract Nov 21, 2022

Employment Enterprises, Inc. is currently working with one of the world’s largest and fastest-growing hospitality enterprises. We are searching for an energetic Lead Management Services Coordinator to support the Lead Management Specialist. You will collect data, do data entry, use maintenance tools assign sales leads and answer the LMS Sales Support line.

Lead Management Services Coordinator Responsibilities:

  • Assign sales leads to the appropriate Lead Management Specialist
  • Perform word-processing, typing, e-mailing, and data-entry
  • Assist internal and external guests with various requests
  • Expedite correspondence
  • Perform other general office duties and assist with special projects, as needed
  • Run and distribute a range of reports daily/weekly/monthly, as assigned
  • Data entry using OnQ R&I, Delphi.fdc, Microsoft Word, and Excel. Examples include correspondence,
  • reports, contracts, and internal forms
  • Copy and distribute internal/external letters, forms, bookings, contracts, resumes, room lists, schedules, and mail
  • Handle the LMS Phone Support Line periodically, including answering calls on behalf of hotels,
  • answering questions, transferring calls, gathering lead details, and disseminating them to the appropriate team

Lead Management Services Coordinator Qualifications:

  • High school diploma/GED
  • Can work independently with minimal direction as well as collaborate on a team
  • Ability to quickly adapt to new programs and processes
  • Familiarity with MS Office programs
  • One (1) year of administrative or related experience
  • One (1) year of experience within hotel sales, revenue management, data management,
  • reservations, or front office operations field
  • Ability to balance multiple customers and operational demands with a high degree of professionalism,
  • operating frequently with time-sensitive deadlines
  • Ability to use time management skills to complete tasks timely to meet required deadlines
  • Interpersonal skills to provide overall guest satisfaction for internal and external guests.
  • Outstanding communication skills, including reading, writing, and speaking the English language; fully
  • comprehending guest requests, memos, proposals, general correspondence, and similar written
  • materials.

What we offer:

  • 401(k) retirement plan
  • Medical and dental benefits for qualifying professionals
  • Flex spending account
  • Credit Union Membership
  • Voluntary Supplemental Insurance

“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”