Client Services Specialist
Human Resources
Manassas VA Contract Feb 28, 2023

Employment Enterprises, Inc. is a full-service strategic workforce solutions and talent management company that conducts business in all 50 states, Puerto Rico, and Canada. We offer HR outsourcing, payrolling services, and recruitment services, among other programs, through our subsidiaries. We are currently hiring a Client Services Specialist to join our Checks and Balances (C&B) team. You will provide customer service/human resources support to clients and field employees of our C&B employer of record solution.

Client Services Specialist Responsibilities:

  • Maintain knowledge of all C&B client contracts, system routines, employee benefits, internal processing procedures, and human resources law as it pertains to employer requirements, payroll, and ongoing employee relations.
  • Assist newly hired employees with electronic onboarding, post-hire paperwork, and input into the HRIS system.
  • Respond to and assist with HR issues regarding any federal, state, and EE Inc. policies, procedures, or the law(s) as it pertains to clients and employees
  • Answer, document, and research answers to inquiries from prospective and active clients and employees regarding questions and/or handle problems regarding any contract question, payroll need, or human resource question.
  • Serve as Account Manager and dedicated Representative for larger accounts as assigned.
  • Maintain regular communications with the client.
  • Collect and organize information and make recommendations to management on the resolution of employee and client relation issues.
  • Attempt to resolve all inquiries while the caller is on the line.  Conduct research necessary to resolve client/employee problems.
  • Process employee/client changes as needed and document all activities.
  • Organize employee system data in preparation for payroll processing.
  • Provide assistance to other team members regarding any HR, payroll, or training issues.
  • Provide and assist management with departmental and client reporting.
  • Provide management with regular feedback on client and employee needs and levels of satisfaction with our program(s).
  • Handle special employee and client projects as assigned.
  • Represent EE Inc. at personnel-related hearings and investigations (i.e. unemployment hearings).
  • Prepare separation notices and related documentation, and conduct exit interviews to determine the reasons behind separations.
  • Maintain knowledge of benefit programs such as life, health, dental and disability insurance, retirement plans, vacation, sick leave, leave of absence, and employee assistance.
  • Provide new hire and client orientations and/or employee benefit presentations.
  • Maintain strict confidentiality with employee and client data.

Client Services Specialist Qualifications:

  • High School diploma or equivalent and three years of administrative experience.
  • Intermediate proficiency in Microsoft Office
  • Occasional Local travel may be required based on business needs.
  • Strong attention to detail
  • Possess excellent verbal and written communication skills
  • Ability to communicate with senior management effectively
  • Self-motivated, with the ability to multi-task, and ability to work in a dynamic, fast-paced environment

What we offer:

  • Tutorial training and skill testing before placement
  • 401K retirement plan after one year of employment
  • Medical and dental benefits offered for employees on long term active assignments
  • Flex spending account
  • Credit Union Membership
  • Working Advantage Employee Discount Program
  • Voluntary Supplemental Insurance

Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”