Program Support and Communication Analyst
Professional - Non IT
Addison TX Contract Mar 15, 2023
Employment Enterprises, Inc. is currently working with one of the world’s largest and fastest-growing hospitality enterprises. We are searching for a Program Support and Communication Analyst to join the  Marketing & Loyalty team. You will manage communications regarding programs across several channels and work closely with the global Honors, Brand, and Sales teams. You’ll help to oversee the accuracy of the documents and articles posted on the Lobby and MarKIT.
Program Support and Communication Analyst Responsibilities:
  • Assist with responding to inquiries within several mailboxes and with monthly/quarterly audits
  • Work closely with operations leadership and various cross-functional teams.
  • Provide support to the various teams.
  • Use The Lobby, Worldwide University, Tally, and other systems and applications to research Honors policy and procedures.
  • Review online program materials, promotions, marketing offers, and initiatives recommending revisions or changes in scope, content, and procedural processes.
  • Provide support for changes to T&Cs, FAQs, Brand to Brand, Event Planner, and Brand Standards.
  • Assist in various projects as needed, including internal communications, member upgrades, and promotions
Program Support and Communication Analyst Qualifications:
  • One (1) year of professional experience in a supportive communication role
  • High School Diploma/GED
  • High proficiency with MS Excel, Word, PowerPoint, and Outlook
  • Excellent attention to detail, organizational, and communications skills
  • Experience working on a cross-function team
  • Strong work ethic, positive attitude, and sees challenges as opportunities
  • We are looking for someone with exceptional communication skills and confidence in interacting with other people
  • Discretion and confidentiality regarding sensitive information
  • Ability to combine pieces of information to form general rules or conclusions, even among seemingly unrelated events
  • Work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
  • Excellent attention to detail, organizational, and communications skills
  • A proactive, self-starter who will take the initiative and ownership to independently work on each mailbox and communicate any challenges
  • Ability to exercise good judgment and decision-making skills to consider potential actions' relative costs and benefits
What we offer:
  • 401(k) retirement plan
  • Medical and dental benefits for qualifying professionals
  • Flex spending account
  • Credit Union Membership
  • Voluntary Supplemental Insurance

“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”