Account Manager
Customer Service
Gainesville VA Contract To Hire May 5, 2023
Employment Enterprises, Inc. is working with one of Northern Virginia’s top providers in the fleet industry. We are searching for an Account Manager to provide day-to-day support to the client, internal operations, and field offices; respond to client inquiries around vehicle moves, billing, projects, and ad hoc questions; manage client parameters; and provide proactive management of the required activities involved in mobility management of the client’s fleet. You’ll be responsible for serving as the liaison between external clients and internal customers.

Account Manager Responsibilities:
  • Manage the business relationship with clients, including managing the clients’ expectations of service levels
  • Manage client requirements to ensure compliance throughout the business
  • Direct the day to day service provided to clients, leading to best in class service levels
  • Create and analyze reporting sent to clients based on client requirements which will lead to client policy adherence
  • Support Client Business Reviews; ability to run meetings via webinars/Microsoft Teams
  • Some travel required for client visits and industry events
  • Ensure data integrity for all reports provided to clients
  • Manage client required projects by overseeing and leading the project; ability to define, communicate, and follow through on all project details including reporting and presenting timely updates to the client
  • Ensure that departmental processes are designed and implemented in such a way to mitigate operational risks / losses
  • Support On-boarding for all new and existing clients assigned to personal portfolio
  • Complete necessary training to ensure proficiency on new system and software releases
  • Demonstrate proficiency in CRM and all other proprietary systems
  • Understand yearly goals for assigned clients as related to mobility management
  • Administer, direct and facilitate client policy adherence throughout internal departments
  • Create, review or enhance the client policy to ensure client requirements remain relevant and current based on client needs
  • Demonstrate aptitude to relate mobility performance to future outcomes; ability to communicate your findings of the analysis of mobility performance to your client
  • Be actively involved in all client meetings
  • Consistently demonstrate core values; results, communication, respect and commitment to internal and external clients
  • Communicate with co-workers, team members, management, clients and others in a courteous and professional manner
  • Conform with and abide by all regulations, policies, work procedures and instructions
  • Demonstrate reliable and predictable attendance
  • Other duties assigned to ensure overall departmental efficiency and client satisfaction
Account Manager Qualifications:
  • Develop professional partnerships and useful internal relationships through clear, concise, articulate communication
  • Responds and acts confidently, assertively, and decisively while taking responsibility and accountability for position requirements
  • Works independently; effectively manages time while juggling competing priorities
  • Demonstrates resourcefulness and has the ability to get to the heart of a problem. Effectively spots problems, trends and opportunities.
  • Works effectively with internal systems. Demonstrates the ability to work independently in a fast-paced environment while exhibiting the flexibility to adapt to the departmental needs.
  • Possess Advanced Excel skills with the ability to analyze data and create order out of a large quantity of information
  • This position functions primarily during core business hours and allows for telecommuting in accordance with guidelines.
What we offer:
  • 401K retirement plan
  • Medical and dental benefits for qualifying professionals
  • Flex spending account
  • Credit Union Membership
  • Voluntary Supplemental Insurance
Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”