OTC Hotel Accounting Collections Agent
Professional - Non IT
Memphis TN Contract May 10, 2023
Employment Enterprises, Inc. is currently working with one of the world’s largest and fastest-growing hospitality enterprises. We are searching for an OTC Hotel Accounting Collections Agent that has proven experience in the finance or accounting field and to assist with identifying issues, resolving disputes and obtaining client information as needed.
OTC Hotel Accounting Responsibilities:
  • Provide research support for Accounts Receivable (AR) or guest (transient) disputes and compile supporting documentation.
  • Process Guest Refunds.
  • Engage hotel teams to assist with identifying issues, resolving disputes, and obtaining client information as needed.
  • Engage your Team Lead to resolve if adjustments are required.
  • Maintain dispute resolution documentation in accordance with standards.
  • Update call logs daily.
  • Support special initiatives as advised by leadership.
  • Develop coordinated and positive relationships with other finance and corporate departments.
  • Attend staff meetings pertinent to work assignments.
  • Research and respond to information requests from internal departments and management.
  • Provide complete and accurate information to guests on every telephone call and email.
  • Ensure the privacy and security of confidential information about guests.
OTC Hotel Accounting Qualifications:
  • High School Diploma/GED
  • One (1) year of relevant work experience
What we offer:
  • 401(k) retirement plan
  • Medical and dental benefits for qualifying professionals
  • Flex spending account
  • Credit Union Membership
  • Voluntary Supplemental Insurance

 “Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”