Customer Services Assistant
Customer Service
Leesburg VA Contract May 19, 2023
Employment Enterprises, Inc. is currently working with a growing, dynamic county of about 330,000 people known for its beautiful scenery, rich history, healthy diversity of expanding business opportunities, comfortable neighborhoods, and high-quality public services. We are seeking a Customer Services Assistant. You are the first person our customers talk with on the phone and the first face they see when visiting the offices.
Customer Services Assistant Responsibilities
  • Handle incoming and outgoing mail
  • Provide front counter service
  • Direct incoming phone calls
  • Maintain program documentation
  • Respond to customer’s in-person and telephone inquiries
  • Other duties in support of the department
 Customer Services Assistant Qualifications
  • High School diploma or equivalent (associate degree with coursework in business, accounting, public administration, or field related to assigned department preferred)
  • 2 years front counter customer service/administrative work experience or equivalent combination of education and experience
  • Has the ability to easily connect with people, and communicates professionally,
  • Establishes and maintains effective working relationships,
  • Is dependable and works well in a fast-paced, structured environment,
  • Is knowledgeable of Microsoft Office and experienced with using data systems and multi-lined phone systems,
  • Maintains great organizational skills,
  • Maintains confidentiality and demonstrates empathy and respect.
What we offer:
  • 401(k) retirement plan
  • Medical and dental benefits for qualifying professionals
  • Flex spending account
  • Credit Union Membership
  • Voluntary Supplemental Insurance

Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”