Employment Enterprises, Inc. is working with one of Northern Virginia’s top providers in the fleet industry. We are searching for a Customer Service Specialist. You will be responsible for accurate licensing and titling in conjunction with vehicle deliveries and customer requests.
Customer Service Specialist Responsibilities:
Maintain operational efficiency by managing assigned records
Maintain communication with all involved parties to ensure requests are completed in a timely manner while adhering to individual client profiles for each order
Answer inbound telephone calls, document retention, scanning, faxing, and assist with any additional tasks and responsibilities, as may be deemed necessary by management.
Organize daily activities to ensure completion through provided tools. Respond to emails promptly and courteously, within the industry standard of 4 hours.
Answer telephones, greeting customers warmly, ascertaining the reason for the call and determining viable solutions.
Provide exceptional customer service by developing good working relationships with clients, field offices, co-workers and vendors and following all standard processes to completion.
Consistently demonstrate core values: respect, commitment, collaboration and results.
Conform with and abide by all regulations, policies, work procedures and instructions.
Maintain a working knowledge of all state regulations and requirements necessary to accurately license, title and register vehicles.
Negotiate transportation, registration and titling issues and solutions with customers.
Demonstrate reliable and predictable attendance.
Other duties assigned necessary to advance the Company’s daily business needs, operations and client satisfaction.
Customer Service Specialist Qualifications:
2 years post High School education or 4 years equivalent work experience
2 years in financial services or taxation preferred, 2 years Customer Service experience
Attributes: Strong interpersonal skills
Analytical and problem solving skills
Attention to detail and high level of accuracy
Listening skills
Proficiency in verbal and written communication
What we offer:
401K retirement plan
Medical and dental benefits for qualifying professionals
Flex spending account
Credit Union Membership
Voluntary Supplemental Insurance
“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”
