Bilingual Customer Service Specialist
Administrative / Office
Arlington VA Contract Aug 28, 2023
Employment Enterprises, Inc. is currently working with a government entity that supplies a variety of funds for services and programs in our local area.  We are searching for a Bilingual Administrative Technician. You will perform a wide variety of services in the Customer Service Center (CSC) of the Economic Independence Division (EID). You will utilize multiple technology applications/systems, used for an array of technical and administrative duties in support of the EID, Child & Family Services Division (CFSD) and Aging and Disability Services Division (ADSD). 

Bilingual Administrative Technician Responsibilities:
  • Assisting client/customers within the Arlington Resource Center to include assisting with job searches and completion of job applications and providing technical support for limited computer proficient clients.
  • Monitoring Call Center TEAMS chat to provide information to or mailing of applications requested from call center staff to clients.
  • Providing administrative support for EID and CFSD to include creating and assembling case folders and binders; scanning documents; processing incoming and outgoing mail and creating application packets for distribution.
  • Serve as the lead point of contact who work on providing information about available vaccines and scheduling vaccination appointments; and
  • Indexing intake documents and processing cases to be sent to off-site storage.
Bilingual Administrative Technician Qualifications:
  • Should be familiar with using multiple computer software applications/systems.
  • Proficiency in Spanish and English
  • Should have excellent communication skills and demonstrated flexibility, along with the ability to remain professional and calm in a high-volume and fast-paced customer service environment.
Hourly pay range$19.00-$22.00
What we offer:
  • 401K retirement plan
  • Medical and dental benefits for qualifying professionals
  • Flex spending account
  • Credit Union Membership
  • Voluntary Supplemental Insurance
Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”