Resident Services Coordinator
Rental and Leasing
Herndon VA Direct Hire Aug 30, 2023
Our client is a leader in managing commercial and residential properties throughout the Northern Virginia region. They have over 28 properties with a mission to provide exceptional service to their residents, commercial tenants, and support the local communities. They operate with long-term focus through consistent improvements, which extends to their employees. They offer an enjoyable, challenging atmosphere that emphasizes training and continued education with opportunities for personal growth and development.

As a Resident Services Coordinator you would be responsible for supporting the property’s leasing and renewal strategies in an organized and efficient manner to achieve occupancy and resident retention goals. Primary responsibilities include ensuring all leasing administrative tasks are performed in compliance with standard operating policies and procedures. This is a direct hire position with an hourly pay range of $27.00-$30.00 plus bonus.

Resident Services Coordinator Responsibilities:
  • Manage and review all new application files by coordinating with leasing consultants for accuracy and management approval.
  • Manage monthly lease expirations and complete verifications of residency prior to generating renewals per audit compliance standards.
  • Review and generate all new move-in and renewal leases.
  • Conduct weekly/monthly file audits to ensure compliance.
  • Complete administrative and lease related data entries.
  • Maintain current and historic resident lease files by updating transactions and communications within the software.
  • Print and ensure distribution of 5day, NSF notices, prepaid and small balance letters, delinquency notices, and billing letters generated by the Business or Property Manager.
  • Assist Property Manager in the completion of weekly and quarterly market surveys.
  • Manage the resident move out process inclusive of acknowledgement letters and final dispositions aka SODAs.
  • Respond quickly to resident concerns.
  • Prepare and send weekly report to manager for ownership or to owner in Property Manager absence.
  • Support leasing activity as needed with prospect inquiries, tours and follow up.
  • Assist leasing consultants with scheduling leases to be signed and executed via Rent Café.
  • Manage office supply and marketing inventory.
  • Assist in the planning and preparation of prospect and resident activities.
  • Perform other related duties as assigned.

Resident Services Coordinator Requirements and Qualifications:
  • Associate degree preferred.
  • Minimum of 1 year of proven success in multi-family leasing.
  • Must be well versed in industry standards and meet fair housing requirements.
  • Proficiency in MS Office, Yardi suite of products or equivalent software and other industry specific systems are required.
  • Must demonstrate ability to provide exceptional customer service.
  • Demonstrate the ability to successfully work on a team.
  • Be able to clearly communicate both orally and in writing.
  • Must have superior interpersonal skills, ability to work with diverse personalities, tactful, mature, flexible.
  • Must present a professional image.
  • Must be resourceful and well organized.

What They Offer:
  • Health and Dental insurance
  • Flexible Spending Program
  • 401k
  • Short Term and Long-Term disability
  • Employee Assistance Program
  • Tuition Reimbursement
  • Paid Time Off
  • Holidays
  • Housing Discount for those living and working within
  • Paid Volunteer Days
  • Bereavement Leave

“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”