Bilingual Administrative Assistant
Administrative / Office
Arlington VA Contract Sep 1, 2023
Employment Enterprises, Inc. is currently working with a government entity that supplies a variety of funds for services and programs in our local area. We are searching for a Bilingual Administrative Assistant to be the "front door" of the Division, serving as the first point of contact for internal and external customers. Therefore, a strong customer service orientation, stellar communication and coordination skills, and the ability to work in a fast-paced environment while maintaining a professional demeanor and accuracy is required in this position.
Bilingual Administrative Assistant Responsibilities:
  • Scheduling and rescheduling of provider appointments.
  • Review and track reminder call results and outreach to clients and staff accordingly.
  • Manage inquiries via phone and voicemail, complete client check-in processes, new client registration and intake coordination, and other front desk processes/procedures.
  • Develop and maintain the customer service center coverage calendar, ensuring Front Desk coverage, Scheduling, mail distribution and other duties.
  • Provide support to medical records through scanning, indexing and release of documents received from internal and external customers.
  • Review and track of customer service statistics.
  • Run and develop reports using the Electronic Health Record (EHR), and MS Excel.

Bilingual Administrative Assistant Qualifications:
  • Experience using multiple computer software applications/systems,
  • Excellent communication skills
  • Demonstrated flexibility.
  • Ability to remain professional and calm in a high-volume and fast-paced customer service environment.
Hourly pay range $18.00-$19.00.
What we offer:
  • 401(k) retirement plan
  • Medical and dental benefits for qualifying professionals
  • Flex spending account
  • Credit Union Membership
  • Voluntary Supplemental Insurance

“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”