Employment Enterprises, Inc. is working with one of Northern Virginia’s top providers in the fleet industry. We are searching for an Internal Operations Specialist. You will be responsible for advancing order flow, answering questions from customers and internal staff, and removing roadblocks on orders, and more. You will be working with the Storage Inventory team. This will be a Hybrid position.
Internal Operations Specialist Responsibilities:
Maintain operational efficiency by managing assigned records.
Effectively manage direct communication with customers, both FMCs as well as their clients.
Manage details of each request placing information in specific areas of the order to ensure full understanding of customer requirements.
Address questions and offer solutions to customers, both internal and external, using sound judgement to resolve issues, reduce delays and enhance the customer experience.
Monitor and manage team dashboard and views to complete tasks and keep orders moving.
Manage processes to completion, participating in all order phases to ensure customer satisfaction.
Negotiate transportation, registration and repair issues and solutions with customers.
Organize daily activities to ensure completion through provided tools. Respond to emails promptly and courteously, within the industry standard of 4 hours.
Provide exceptional customer service by developing professional working relationships with clients, field offices, co-workers and vendors and following all standard processes to completion.
Accurately complete all assignments that management deems necessary to advance the Company’s daily business needs and operations.
Demonstrate the ability to perform activities inherent to the department's responsibilities and assist when necessary to keep service delivery on track.
Conform with and abide by all regulations, policies, work procedures and instructions.
Manages vehicle storage & repairs and provides updates on condition of vehicle to client.
Internal Operations Specialist Qualifications:
Minimum of 2 years post High School education or 4 equivalent work experience.
Minimum 2 years call center, or 2 years customer service or Sales experience preferred.
Skills: Strong interpersonal skills.
Analytical and problem-solving skills.
Attention to detail and high level of accuracy.
Listening skills.
Proficient in verbal and written communication.
Hourly pay range $16.00-$17.00. What we offer:
401K retirement plan
Medical and dental benefits for qualifying professionals
Flex spending account
Credit Union Membership
Voluntary Supplemental Insurance
“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”
