Residential Quality Control Administrator
Property Management
Fairfax VA Direct Hire May 23, 2024
Our client is a leader in managing commercial and residential properties throughout the Northern Virginia region. They have over 28 properties with a mission to provide exceptional service to their residents, commercial tenants, and support the local communities. They operate with long-term focus through consistent improvements, which extends to their employees. They offer an enjoyable, challenging atmosphere that emphasizes training and continued education with opportunities for personal growth and development.

As a Residential Quality Control Administrator, you will coordinate with and support the VP of Residential Property Management and work collaboratively with the Residential Compliance and Training Manager and Property Operations manager to ensure that operational objectives are maintained throughout the portfolio. This position has an annual salary of $63,000.00-$68,000.00.

Residential Quality Control Administrator Responsibilities:
  • Be thoroughly familiar with each residential property, mobile home park, NAA lease and MHP lease.
  • Provide guidance for teams with their application qualifying questions.
  • Review and approve Yardi screenings for new applicants, spousal feature, and Add-on's at RES and MHP properties.
  • Review and approve new Ml applications.
  • Provide directions regarding required documents for new and renewing residents.
  • Review and approve renewal batches and advise the site team on the required documents for batch approvals.
  • Weekly review of all new leases per property to ensure policy adherence per approved checklist.
  • Weekly review of portfolio's CRM queue to ensure all leads and activities are being addressed.
  • Reviewing pending application status in Yardi and following up with the sites to process application approval or denials.
  • Reviewing expired leases and renewal offers and advising the PMs to process the renewals or process the month-to-month charges for residents.
  • Create weekly findings and recommendations document and submit to PMs and VPRM to address. PMs to provide update on findings within 48 hours of findings submission.
  • Assist in addressing prospective or current residents' concerns with the site team, especially in the absence of Property Manager.
  • Assist in creation and circulation of weekly, monthly quarterly and annual reporting.
  • Summarize/compile market survey findings from each site to maintain intimate awareness of market/industry condition and trends.
  • Function as a resource to the Mobile Home Park teams to ensure their operational needs are met.
  • Provide administrative support for maintaining building and zoning permits, park recertifications, violations, resident issues, etc.
  • Conduct ledger audits for accuracy in postings and adjustments.
  • Review Monthly Commissions and Bonuses for approval. In the absence of the Training & Compliance Manager, prepare the monthly commission packets.
  • Collaborate with Business Manager on reviewing residents' ledger for accuracy.
  • Preparing the Delinquency reports in the absence of the PM or Business Manager (BM).
  • Review and or/prepare suit lists in the absence of the PM/BM for accuracy and provide the packets to the Director of Credit & Collections after necessary corrections are completed.
  • Act as the liaison between The Guarantors and RES sites for new move ins, renewals and move out (MO)claims sending invites to the applicants, providing rental status updates to The Guarantors, obtaining required MO documents for claims for old residents with outstanding balances and following up with the sites and The Guarantors to receive reimbursement payments.
  • Manage software dashboards including FLEX, TWO DOTS, Renters Insurance, etc.
  • Participate in Res Ops meetings regarding policy change and/or updates.
  • Perform other duties as assigned that are in the best interest of the company as deemed by the VP of Residential Property Management including assisting with filling in for open positions.
  • Be thoroughly familiar with all the Residential properties I/T subsystems, including YARDI, ADP, YARDI Screening, Rent Cafe web portal support to properties and residents.
  • Assist and lead with configuration and adjustments to the I/T systems to improve the efficiency and performance of the Residential portfolio.
Residential Quality Control Administrator Requirements and Qualifications:
  • A college degree is preferred.
  • Five years of property management experience is required.
  • Industry designations such as CAM, APM, etc. are favorable.
  • Proficiency in Yardi Voyager or equivalent property management system is required.
  • Advanced skill and knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
What we offer:
  • Health and Dental insurance
  • Flexible Spending Program
  • 401k
  • Short Term and Long-Term disability
  • Employee Assistance Program
  • Tuition Reimbursement
  • Paid Time Off
  • Holidays
  • Housing Discount for those living and working within
  • Paid Volunteer Days
  • Bereavement Leave

“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”