Lead Employment & Training Navigator
Customer Service
Alexandria VA Contract Jun 13, 2024
Employment Enterprises, Inc. is currently working with a government entity that provides municipal services near the nation's capital. We are searching for a Lead Employment & Training Navigator to provide a welcoming, integrated, culturally and linguistically competent and responsive service focused on customers' strengths. You will ensure that customers are directed to workforce programs aligned with their specific needs. This position is in Alexandria, VA and pays $25-29 per hour.

Lead Employment & Training Navigator Responsibilities:
  • Connects customers with employment and training and other economic safety net services offered at the center and through other community partners.
  • Provides welcoming, integrated, culturally and linguistically competent and responsive services focusing on clients' strengths and specific needs.
  • Maintains expert level knowledge on services and resources available with collocated and other community partners to effectively guide and help customer navigate the workforce and human service system in general.
  • Serve as a lead person coordinating activities at the entry points including the customer service desk and career resource center.
  • Develop and implement innovative and effective tools to ensure excellent customer experience at all customer entry points in particular customer service desk, career resource center, and off-site events.
  • Serve as primary contact point for referrals from community partners including the Office of Community Services and homeless service providers.
  • Ensures proper gathering, analysis, and utilization of customer service data to help improve effectiveness and efficiency of services at front desk and career resource center and homeless services.
  • Develops and maintains relationships with internal and external partners and employers in the community to enhance employment opportunities available to all clients.
  • Interprets federal, state, and local laws and regulations regarding employment and training and responds to questions from consumers and the public.
  • Assists consumers in completing applications and other employment requirements.
  • May participate in intensive case management services in programs such as SNAPET (Supplementary Nutrition, Assistance Program and Employment and Training) to connect job seekers with employment and training and supportive services such as transportation, childcare to remove barriers to employment.
  • Performs related work as required.

Lead Employment & Training Navigator Qualifications:
  • Bachelor’s degree and considerable experience in employment service navigation, customer service, or related services. 
  • High level of computer competency.
  • The ability to understand and assess the educational and employment needs of the chronically homeless, homeless and formerly homeless clients. 
  • Energy, enthusiasm, professionalism, and ability to multi-task.
  • Exceptional communication skills.
  • One year of experience in vocational guidance and counseling; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

What we offer:
  • 401(k) retirement plan
  • Medical and dental benefits for qualifying professionals
  • Flex spending account
  • Credit Union Membership
  • Voluntary Supplemental Insurance

“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”