Employment Enterprise Inc. is supporting one of the primary utility organizations in the Washington, DC area that supports over a million customers. We are searching for a Customer Service Representative to address walk-in customers and provide office support. This is an onsite position in Washington, DC paying $22 per hour.
Customer Service Representative Responsibilities:
Address Walk-in office, email correspondence or phone inquiries concerning billing disputes, new service, service reconnection, emergency response, deposits and/or general information.
Review and maintain documentation relating to customer records (i.e., leases, deeds, settlement documents, various forms of identification).
Initiate communication with customers to adjust customer records and resolve account issues
Investigates customer identification and fraud claims/alerts. Documents and escalates as needed.
Respond / process customer inquiries related to the Automatic Name Change Program (ANCP) applications from property owners.
Initiate service work orders via Billing System
Validate customer identity via public information provider.
Process faxed lease information (initiated service orders).
Provide support to the field collections staff (internal and external).
Assist in the processing of special assignments (deposits, reports, etc.).
Direct and maintain customer traffic statistics.
Act as company witness at court proceedings and for formal and informal Public Service Commission hearings.
Receive and process payments from customers, and Night deposit box.
Document end of the day check reconciliation (i.e., check and cash payments).
Prepare, maintain and update daily reports dealing with cash and teller transactions processed through the current payment processor.
Flexibility with providing coverage to other Walk In offices due to operational business needs.
Other duties as assigned.
Customer Service Representative Qualifications:
High School Diploma.
3-5 years of customer service experience preferred.
Administrative/Office Experience preferred.
Proficient in Microsoft Office Suite.
Ability to analyze case situation by reviewing the customer information systems SAP and the ability to determine course of action in accordance with Company policy and procedures.
Ability to make quick decisions when receiving, analyzing, resolving and processing/responding to inquiries and customer escalated complaints and billing issues to completion by phone, email or walk-in.
What we offer:
401K retirement plan
Medical and dental benefits for qualifying professionals or Fixed Indemnity Health Benefits
Flex spending account
Credit Union Membership
Pet Insurance
Worker Advantage discount program membership
Voluntary Supplemental Insurance
“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”
Employment Enterprises, Inc is the parent company of Temporary Solutions, Inc. Temporary Solutions is a workforce solutions company based out of 10550 Linden Lake Plaza, Suite 200, Manassas, VA 20109. You can reach our recruiters about this job and more at 703-361-2220 or email recruiters@eeihr.com.
