Bilingual Community Engagement Specialist Customer Service
Hyattsville , MD Contract Jul 30, 2025
Employment Enterprises Inc. is supporting one of the leading providers of transportation services in the DC Metropolitan area. We are searching for a technically savvy Bilingual Community Engagement Specialist with excellent customer service skills. This is a part time and onsite position at various locations in DC, Maryland, and Northern Virginia and pays $18.70 per hour.
Bilingual Community Engagement Specialist Responsibilities
You will be responsible for heavily engaging with customers to register them for reduced fare programs.
Accurately input data into company systems to ensure customer information is correctly recorded and maintained.
Respond to customer inquiries in a timely and professional manner.
Provide excellent customer service, while maintaining data integrity and confidentiality at all times, ensuring that customer information is protected and handled with care.
Carefully proof the work to ensure the accuracy of the information.
Must be able to work at various assigned events and locations throughout the DC, MD, and Northern VA regions, which could be indoors or outdoors, depending on the event's nature and requirements.
100% Metro accessible and conveniently located for easy access.
Variable hours each week of dedicated engagement with customers to register them for reduced fare programs.
Bilingual Community Engagement Specialist Qualifications
One (1) - Three (3) years of related experience preferred.
Customer service experience required.
Must be able to work at various assigned events and locations throughout the DC, MD, and Northern VA regions, which could be indoors or outdoors, depending on the event's nature and requirements.
Experience required with Microsoft Office products (Word, Excel, Outlook).
Attention to detail.
Able to perform various tasks at once.
Any bilingual fluency is preferred.
What we offer:
401K retirement plan
Medical and dental benefits for qualifying professionals or Fixed Indemnity Health Benefits
Sick Leave available where mandated by law
Flex spending account
Credit Union Membership
Pet Insurance
Worker Advantage discount program membership
Voluntary Supplemental Insurance
“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”
Employment Enterprises, Inc is the parent company of Temporary Solutions, Inc. Temporary Solutions is a workforce solutions company based out of 10550 Linden Lake Plaza, Suite 200, Manassas, VA 20109. You can reach our recruiters about this job and more at 703-361-2220 or email recruiters@eeihr.com.
