Employment Enterprises, Inc is supporting a for-profit but mission-driven organization that is a leading provider of specialized home financing in the U.S. We are seeking Chief Operating Officer to lead and transform operational and credit risk functions within the organization. This is a Full-time, direct hire position based in Reston, VA, offering a base salary of $225,000-$260,000 per year.

Chief Operating Officer Responsibilities

• Develop and execute operational strategies to support the company’s mission, growth objectives, and profitability targets
• Streamline processes across the loan lifecycle—from origination through servicing—to ensure efficiency, scalability, and customer satisfaction
• Oversee operational compliance with agency, investor, and regulatory requirements
• Lead audits (including MORA), quality control, and compliance initiatives with support from quality control leads
• Direct end-to-end mortgage operations, including underwriting, closing, post-closing, and servicing
• Oversee the VP of Operations and foster a culture of accountability, collaboration, and continuous improvement
• Oversee credit policy, credit risk management, and loan quality assurance across all lending channels
• Maintain strong relationships with investors and agencies, ensuring adherence to all standards
• Champion change management initiatives to enhance department collaboration and workflow
• Collaborate with the CTO to improve digital mortgage capabilities and operational automation
• Work closely with Sales, Marketing, Finance, and Audit teams to align operational priorities with corporate strategy

• Bachelor’s degree in business, finance, or related field required; MBA or advanced degree preferred
• Minimum 10 years of senior leadership experience in mortgage banking or financial services, including management of loan origination and servicing operations
• Proven success in scaling operational infrastructure, managing large teams, and leading process improvements in a regulated environment
• Experience managing GSE and investor relationships and ensuring compliance with secondary market guidelines
• Deep understanding of credit risk and operational management
• Strong process orientation, people management, and leadership skills
• Excellent communication skills with ability to inspire and influence
• Expertise in process improvement, workflow optimization, and technology integration
• Industry experience with financial services or mortgage banking; experience with REITs is a plus

• Individual & Family Health Insurance (Medical, Dental, Vision)
• 401K with Matching
• Student Load Paydown Program
• Government Holidays & Two Eid Holidays
• PTOs (Sick, Vacation, Volunteering, Maternity, etc)
• Health Savings Account (HAS)
• Flexible Spending Account (FSA)
• Company paid Life, AD&D, Short & Long-Term Disability
• Ongoing Regulatory Trains & Leading Opportunities

“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”

Employment Enterprises, Inc is the parent company of Temporary Solutions, Inc. Temporary Solutions is a workforce solutions company based out of 10550 Linden Lake Plaza, Suite 200, Manassas, VA 20109. You can reach our recruiters about this job and more at 703-361-2220 or email recruiters@eeihr.com.

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