Our client serves one of the largest and fastest-growing constituencies in Northern Virginia, focused on enhancing quality of life for residents. The IT Specialist will support day-to-day technology operations across four fire stations, 200+ users, and administrative functions.
This is a full-time, contract position based in Woodbridge, VA, paying $30-$40 per hour.
Responsibilities
- Serve as the primary point of contact for IT support requests from employees and volunteers
- Manage IT service tickets through resolution, maintaining clear communication with requestors
- Provide support for Windows workstations, laptops, and mobile devices
- Support Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive
- Train users on technology systems and document common procedures
- Maintain and monitor network infrastructure across four stations including UniFi network equipment (Dream Machine Pro, switches, access points, and VoIP phone systems)
- Manage dual ISP connectivity and troubleshoot network issues
- Administer and maintain remote monitoring and management (RMM) tools
- Oversee device lifecycle management including procurement, imaging, deployment, maintenance, and decommissioning
- Maintain and support server infrastructure during decommissioning/migration activities
- Install, configure, and maintain Microsoft Teams Rooms equipment (MaxHub, Logitech)
- Support classroom technology including projectors, displays, and presentation systems
- Execute AV upgrade projects from planning through implementation and user training
- Plan and execute IT infrastructure projects including jump box deployment, UPS replacements, power distribution unit installation, and cabling
- Coordinate warranty repairs and RMA processes with vendors
- Support business process automation initiatives and SaaS platform administration (Softr, Airtable)
- Manage mobile device deployment projects (FirstNet devices)
- Coordinate with vendors for CCTV and access control system evaluation and implementation
- Manage Microsoft 365 licensing and renewals
- Research, evaluate, and recommend technology solutions to leadership
- Prepare technology proposals and present recommendations to the Board of Directors
Qualifications
- 3-5 years of hands-on IT support experience in a small business or multi-site environment
- Strong working knowledge of Windows 10/11 and Microsoft 365 administration
- Experience with network infrastructure including switches, access points, and firewalls
- Familiarity with remote monitoring and management (RMM) tools
- Ability to work independently with minimal supervision while managing multiple priorities
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Valid driver's license
- Ability to pass a national background check and Virginia Office of EMS fingerprint screening
What We Offer
- 401K retirement plan
- Medical and dental benefits for qualifying professionals or Fixed Indemnity Health Benefits
- Flex spending account
- Pet Insurance
- Credit Union Membership
- Sick Leave available where mandated by law
- Worker Advantage discount program membership
- Voluntary Supplemental Insurance
Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.
Employment Enterprises, Inc. is the parent company of Temporary Solutions, Inc. Temporary Solutions is a workforce solutions company based out of 10550 Linden Lake Plaza, Suite 200, Manassas, VA 20109. You can reach our recruiters about this job and more at 703-361-2220 or email recruiters@eeihr.com.
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