Our client is a trusted utility and energy provider delivering safe, reliable, and sustainable solutions to homes and businesses. The Collections Specialist will pursue collections on high-risk gas accounts and handle complex inquiries from customers and outside agencies to achieve successful payment resolutions.

This is a full-time on-site position in Springfield, VA, paying $27.00-$32.00 per hour. This is a contract position.

Responsibilities

• Conduct detailed account reviews within the business information system for internal, outside agency, and customer-related inquiries.
• Initiate and receive telephone calls regarding collections, government, and other high-risk collection matters.
• Manage collections investigations in coordination with internal departments and comply with regulatory tariffs and law enforcement requirements.
• Assist with third-party damage collections, including managing and responding to collection inquiries.
• Execute customer billing inquiries and account changes accurately and promptly.
• Document findings and coordinate customer communication, billing, and collections, including field inspections to gather evidence.
• Manage investigations related to revenue protection matters in coordination with internal departments and comply with regulatory requirements.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree preferred.
• Utility background is preferred but not required.
• Strong investigation, communication, and customer service skills.
• Experience with account reconciliation and dispute resolution.
• Technical skills in business information systems are a plus.

What We Offer

• 401K retirement plan
• Medical and dental benefits for qualifying professionals
• Flex spending account
• Pet Insurance
• Credit Union Membership
• Sick Leave available where mandated by law
• Worker Advantage discount program membership
• Voluntary Supplemental Insurance

Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.

Employment Enterprises, Inc. is the parent company of Temporary Solutions, Inc. Temporary Solutions is a workforce solutions company based out of 10550 Linden Lake Plaza, Suite 200, Manassas, VA 20109. You can reach our recruiters about this job and more at 703-361-2220 or email recruiters@eeihr.com.

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