Our client is a private, federally chartered research university in Washington, D.C. that offers a wide range of academic programs and is recognized for its high research activity, global engagement, and strong ties to public service and diplomacy. The Tech Proctors respond to student technical issues related to exam access, login problems, and system functionality, primarily within Exam4 and related testing technology. 

This is an onsite position in Washington, D.C., paying $20 per hour. This is a contract position for full time hours during two weeks of exams.

Responsibilities

• Serve as on-call technical support during exam session
• Assist examinees with issues accessing or launching exams in Exam4
• Troubleshoot login, connectivity, and device-related issues on both PC and Mac systems
• Provide clear, calm guidance to students experiencing technical difficulties
• Escalate unresolved technical issues to the appropriate academic or IT contact as needed
• Monitor testing areas for technical concerns and respond promptly when called
• Document technical issues, resolutions, and time spent providing support
• Complete required paperwork and reporting related to tech proctoring activities
• Coordinate with lead proctors and university staff to maintain an orderly testing environment

Qualifications

• Strong working knowledge of Windows PCs and macOS devices
• Comfort troubleshooting basic software, login, and connectivity issues
• Ability to remain calm and professional in time-sensitive, high-pressure situations
• Strong communication skills and ability to assist a diverse student population
• Ability to manage multiple tasks and respond quickly when called
• Flexibility to work varied schedules during exam periods
• Basic proficiency with Microsoft Office, including Excel

What We Offer

• 401K retirement plan
• Sick leave where mandated by law
• Flex spending account
• Fixed indemnity health benefits
• Credit union membership
• Pet insurance
• Worker Advantage discount program membership
• Voluntary supplemental insurance

Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.

Employment Enterprises, Inc. is the parent company of Temporary Solutions, Inc. Temporary Solutions is a workforce solutions company based out of 10550 Linden Lake Plaza, Suite 200, Manassas, VA 20109. You can reach our recruiters about this job and more at 703-361-2220 or email recruiters@eeihr.com.

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