Our client is a trusted utility and energy provider delivering safe, reliable, and sustainable solutions to homes and businesses. The role involves handling billing disputes, customer inquiries, and account management with a focus on customer service excellence.

This is a Full-Time, contract position based in Washington, DC, paying $21.00 - $23.00 per hour.

Responsibilities

• Walk-in office, email correspondence, or phone inquiries concerning billing disputes, new service, service reconnection, emergency response, deposits, and general information
• Analyze customer information systems (SAP) and determine course of action in accordance with company policies
• Resolve customer inquiries, escalated complaints, and billing issues via phone, email, or walk-in
• Review and maintain documentation related to customer records (leases, deeds, identification)
• Initiate communication to correct customer records and resolve account issues
• Investigate customer identification and fraud claims/alerts, document and escalate as needed
• Respond to inquiries related to the Automatic Name Change Program (ANCP)
• Initiate service work orders, validate customer identity, and process lease information
• Support field collections staff and assist with processing special assignments
• Maintain customer traffic statistics and act as a company witness in court proceedings and PSC hearings
• Receive and document payments, perform end-of-day reconciliations, and prepare reports
• Provide coverage for other walk-in offices as needed
• Perform other duties as assigned

Qualifications

• Prior SAP experience preferred
• Customer service experience (phone and email handling)
• Ability to analyze case situations and make quick decisions
• Experience with billing disputes and customer inquiries
• Technical skills or certifications related to SAP or customer service systems

What We Offer

• 401K retirement plan
• Medical and dental benefits
• Flex spending account
• Pet Insurance
• Credit Union Membership
• Sick Leave where mandated
• Worker Advantage discount program
• Voluntary Supplemental Insurance

Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.

Employment Enterprises, Inc. is the parent company of Temporary Solutions, Inc. Temporary Solutions is a workforce solutions company based out of 10550 Linden Lake Plaza, Suite 200, Manassas, VA 20109. You can reach our recruiters about this job and more at 703-361-2220 or email recruiters@eeihr.com.

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