Our client is a nonprofit organization that empowers young people through hands-on educational programs in financial literacy, entrepreneurship, and work readiness, connecting classroom learning to real-world experiences. The Senior UX Researcher will lead user research for an evolving e-learning programs and platforms, driving insights that shape meaningful and engaging learning experiences. This is a remote contract position paying $50.00-$53.00 per hour.

Responsibilities

• Research Strategy & Planning: Partner with product, design, curriculum, and field services teams to identify research needs and define clear research objectives.
• Develop research plans, select appropriate methodologies for generative, evaluative, and pilot-based studies.
• Build and maintain a research schedule aligned with product milestones.
• Execution of Research: Conduct qualitative and quantitative research such as interviews, usability testing (moderated and unmoderated), surveys, diary studies, and classroom observations.
• Create research materials including discussion guides, test scripts, surveys, and observation frameworks.
• Manage participant recruitment in collaboration with field services and product managers.
• Grow and maintain a tagged user panel for ongoing research cycles.
• Synthesis, Insight Development & Communication: Analyze research findings to identify patterns, user needs, pain points, and opportunities for improvement.
• Translate insights into actionable recommendations for product, design, and development teams.
• Produce research reports, journey maps, affinity maps, and insight summaries.
• Facilitate cross-functional workshops to build shared understanding.
• Pilot Support & Systems Thinking: Support product pilots in the field, integrating pilot data with other research sources to create a holistic view of user experience.
• Collaborate with Field Services to gather user feedback, identify systemic issues, and surface opportunities including process improvements through the use of AI.

Qualifications

• 3-5 years of experience in UX research, UX design, engagement strategy, education/project management, or business analysis
• BA or MA in a human-behavior-related field (e.g., UX Research, HCI, Psychology, Sociology, Anthropology, Education, Business Analysis)
• Excellent skills in collaboration, communication, problem-solving, organization, planning, facilitation, and consensus building
• Proven experience in leading teams through early-stage research planning and execution
• Familiarity with active listening, expectation setting, trust-building, learning experience design, personalization, learning analytics, assessments, mobile-first digital experiences, and Agile/Lean processes

Preferred Software Experience

• FigJam, Mural, Miro, ClickUp, Jira, user research platforms such as Userlytics or UserTesting.com

What We Offer

• 401K retirement plan
• Fixed Indemnity Health Benefits
• Flex spending account
• Pet Insurance
• Credit Union Membership
• Sick Leave where mandated by law

Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.

Employment Enterprises, Inc. is the parent company of Temporary Solutions, Inc. Temporary Solutions is a workforce solutions company based out of 10550 Linden Lake Plaza, Suite 200, Manassas, VA 20109. You can reach our recruiters about this job and more at 703-361-2220 or email recruiters@eeihr.com.

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