Our client is a local government entity committed to delivering essential public services and fostering community development. The Lead Bilingual Administrative Technician will provide front-line administrative and customer support across multiple human services programs, helping ensure community members receive timely information, applications, and referrals. This is a full-time, contract position based in Arlington, VA, paying $22.00 per hour.
Responsibilities
Serve as a customer service point of contact for a culturally diverse population, providing information, applications, and referrals to human services and community programs.
Assist clients in an in-person resource center setting, including job searches, job application completion, and basic technical support for individuals with limited computer proficiency.
Monitor and support call center communications (including chat), responding to requests and coordinating the mailing or distribution of requested applications.
Provide administrative support to program teams, including creating and assembling case folders/binders and preparing application packets for distribution.
Scan and index intake documents; support accurate document organization and routing.
Process incoming and outgoing mail.
Act as a lead point of contact for providing information related to vaccines and coordinating appointment scheduling.
Prepare materials and coordinate processing for files being sent to off-site storage.
Required Qualifications
Bilingual communication skills (spoken and written) with strong customer service capabilities.
Experience performing administrative support duties such as document preparation, scanning, indexing, and mail processing.
Proficiency using multiple computer applications and the ability to learn new systems quickly.
Ability to remain calm, professional, and accurate in a high-volume, fast-paced environment.
Strong communication skills and demonstrated flexibility in a customer-facing role.
Proficiency with standard office technology and computer applications (e.g., email, document management, and chat-based communication tools).
Preferred Qualifications
Experience supporting human services, public sector programs, or community-based services.
Experience providing technical assistance to clients with varying levels of computer proficiency.
Experience working in a call center or customer service center environment.
What We Offer
401K retirement plan
Medical and dental benefits for qualifying professionals or Fixed Indemnity Health Benefits
Flex spending account
Pet Insurance
Credit Union Membership
Sick Leave available where mandated by law
Worker Advantage discount program membership
Voluntary Supplemental Insurance
Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.
Employment Enterprises, Inc is the parent company of Temporary Solutions, Inc. Temporary Solutions is a workforce solutions company based out of 10550 Linden Lake Plaza, Suite 200, Manassas, VA 20109. You can reach our recruiters about this job and more at 703-361-2220 or email recruiters@eeihr.com.
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