Our client is a major transportation agency responsible for connecting communities and supporting mobility across the DC region. The Benefits Specialist supports benefits enrollment by assisting employees and retirees with plan questions, system navigation, and issue resolution. This is a full time contract position, onsite, based in Hyattsville, MD, paying $33 per hour.
Responsibilities
• Answer inbound calls from employees and retirees regarding benefit programs
• Explain benefit plan options, eligibility requirements, and enrollment procedures
• Assist with navigating online enrollment tools and resolving basic access or workflow issues
• Document inquiries and interactions accurately and consistently
• Escalate complex benefits, payroll, or system issues to the appropriate team members
• Maintain confidentiality of employee and benefits information
• Support benefits-related communications and outreach as needed
• Meet established service expectations for responsiveness and call quality
Qualifications
• High school diploma or equivalent required
• Associate or bachelor’s degree (preferred)
• Experience in benefits administration, human resources, customer service, or a call center environment (preferred)
• Strong verbal and written communication skills
• Ability to explain complex information clearly and professionally
• Proficiency with Microsoft Office and web-based systems
• Strong organizational skills and attention to detail
• Familiarity with HRIS or benefits administration systems (preferred)
What We Offer
• 401K retirement plan
• Medical and dental benefits for qualifying professionals or Fixed Indemnity Health Benefits
• Flex spending account
• Pet Insurance
• Credit Union Membership
• Sick Leave available where mandated by law
• Worker Advantage discount program membership
• Voluntary Supplemental Insurance
Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.
Employment Enterprises, Inc is the parent company of Temporary Solutions, Inc. Temporary Solutions is a workforce solutions company based out of 10550 Linden Lake Plaza, Suite 200, Manassas, VA 20109. You can reach our recruiters about this job and more at 703-361-2220 or email recruiters@eeihr.com.
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